Please send us an email on firstname.lastname@example.org to submit our after sales service request. Requests for after sales service by phone or any other mode of communication will not be processed.
The repair and warranty process:
- You submit an after sales support request by email to email@example.com
- Our after sales support specialist will contact you to confirm warranty period and other information concerning the product concerned.
- Our after sales team after reviewing your request will advise you to either bring the product to our office for dispatch to the brand’s authorized repair center in Mauritius. Note that this process can take between 2 to 5 days (excluding time needed for verification and repair by the brand’s authorized repair center) OR for faster processing our after sales team may also advise you to take the product to the brand’s specific authorized repair center in Mauritius. The brand’s repair center address will be communicated to you if the 2nd option is advised.
- Repairs that fall within the product warranty will be entirely covered. If the product has been misused or warranty has expired, then the product repair will be at the customer’s expense. Exchange of product is at the sole discretion of the brand’s authorized repair center in Mauritius, and not upon Siloy.mu
- Once your product is repaired or exchanged we will advise you of the same. We will schedule a delivery to you within 10 days of receiving the product back from the authorized service center OR you can also pickup the product at the brand’s authorized repair center yourself.
- You can also order for expedited shipping back for a fee of Rs 900.
- Note that warranty is not offered by Siloy.mu (Represented by Tidal Waves Ltd). Warranty is offered (when applicable) by the product brand’s official and authorized repair/service center in Mauritius. The name of the agency providing the warranty period is mentioned in your warranty card.