After Sale Service

Need help with your purchased product?

We’re here to guide you through our after-sales service process! Here’s what you need to do:

  1. Email us at [email protected] and let us know that you need help with your product. Note: We only accept requests for help via email. We can’t process requests made by phone or other methods. In your email please provide your full name, order number and date of purchase. You will also need to send us a photo of your warranty card given to you when the product was initially delivered.

  2. Our support team will get back to you. They’ll confirm details like how long your warranty lasts and other product-specific information.

  3. Based on your product and its issues, we’ll give you the contact details for the brand’s specific repair center in Mauritius. This is where you’ll need to go to get your product fixed.

  4. Head to the authorized repair center with your product, the invoice from, and the warranty card that we gave you when we delivered the product.

    Tip: If you bought a large product, the repair center might send a technician to you instead of asking you to bring in the product. Whether this happens is up to the repair center.

  5. The repair center will fix problems covered by the warranty at no cost to you. But if you’ve misused the product or if your warranty has run out, you’ll have to cover the repair costs yourself.

  6. Once the repair center has fixed your product, you’ll need to collect it from there.

What about warranties?

At (run by Astria Porta Ltd), we’re a retail distributor. This means we sell products but we don’t handle repairs, exchanges, or warranty services ourselves. Instead, these services come directly from the product’s brand through their authorized repair center in Mauritius.

When you buy a product from us, rest assured that it comes with a genuine warranty from the brand itself. That warranty is handled through the brand’s official representative and authorized repair center in Mauritius. So, if you have any issues with a product you’ve bought from us, they’re the ones who’ll help you out. We’ll help guide you to them.

Remember, whether a product gets repaired or replaced is up to the brand’s authorized repair center in Mauritius, not We’re here to help you get to the right place!

If you have any further queries or need more help, don’t hesitate to email us at [email protected].