After Sales Service

Please send us an email on [email protected] to submit our after sales service request. Requests for after sales service by phone or any other mode of communication will not be processed.

IMPORTANT: Siloy.mu (Represented by Tidal Waves Ltd) is a retail distribution service. All products sold on Siloy.mu are covered with BRAND”S WARRANTY. All warranties are provided by the brand’s specific authorized repair center and representing agency in Mauritius. Siloy.mu does not provide repair, exchange or warranty service.

GENUINE WARRANTY ONLY: Siloy.mu works directly with brand’s authorized repair center and official brand’s representative in Mauritius. As such, all products bought on Siloy.mu comes with genuine brand’s warranty service offered by the brand’s authorized repair center and official brand’s representative. 

The repair and warranty process:

  1. You submit an after sales support request by email to [email protected]
  2. Our after sales support specialist will contact you to confirm warranty period and other information concerning the product.
  3. Our after sales team after reviewing your request, will communicate with you the address, phone number and other information for the specific brand’s repair center. Each brand’s warranty is offered by the specific brand’s authorized distributor and repair center in Mauritius. 
  4. To proceed with warranty claim, you will be advise you to take the product to the brand’s specific authorized repair center in Mauritius, along with your Siloy.mu invoice and warranty card offered to you on delivery of the product. For big products, the authorized repair center may delegate a technician at your place to examine the product and this will be at the sole discretion of the authorized repair center.
  5. Repairs that fall within the product warranty will be entirely covered. If the product has been misused or warranty has expired, then the product repair will be at the customer’s expense. Exchange of product is at the sole discretion of the brand’s authorized repair center in Mauritius, and not upon Siloy.mu
  6. You are responsible to pickup the product at the brand’s authorized repair center yourself, after repair or exchange or as communicated by the Authorized Repair Center to you.