SECTION 1 : CANCELLATION
1.1 For the purchase of products, the Customer may cancel his order within 3 hours following the purchase by calling Siloy.mu on 52583646.
1.2 For cancelled orders as per 1.1 above, the Customer will have to give the Order Confirmation Number when calling on 52583646 for processing of the cancellation. Astria Porta Ltd shall endeavor to reverse the payment back to his bank card account. For each cancelled order, the Customer will be charged a fee of 10% on the purchase amount.
1.3 Goods once sold are not exchangeable and non-refundable.
SECTION 2: REFUNDS & RETURNS
Returns may be considered upon delivery by Astria Porta Ltd and subject to the following conditions:
For the conditions mentioned above:
Online Shopping in Mauritius with Siloy.mu®– Launched in July 2019, Siloy.mu® is one of the leading and most reliable ecommerce website in Mauritius offering a wide range of products across several reputable brands. Siloy works directly with official brand’s representatives and deliver products directly from brand’s warehouse to your home. Backed by a 11 years old web agency, our aim is to provide great products at awesome prices while maintaining a respectable and efficient delivery chain.
What Siloy means? – “Siloy” is a Mauritian word meaning very good or perfect. In Mauritian creole, it will be the equivalent to “Mari Serye”.
Siloy.mu
La Turbine, Vivea Business Park
Moka – Mauritius
Whatsapp Support: +230 52583646
Product Queries: support@siloy.mu
Hire Purchase Queries: hp@siloy.mu