Condition of Sales
DELIVERY: Done within 1 to 3 days (excluding weekends) for small to medium size products depending on the shipping method selected during checkout. For big products which requires delivery by the importer, delivery is done within 3 to 6 days. Our team will communicate with you for scheduled delivery date after order is confirmed.
DELIVERY OPTIONS: Free delivery is available for total cart checkout value above Rs 5000. For example if you purchased 2 products and your total is Rs 5000 or more, we deliver the products free of charge. You can also choose any of our paid express delivery options for faster delivery. Delivery for products under Rs 5000 is calculated based on the distance from our logistic office at Moka to your location.
PRE-ORDER: Products purchased on pre-order are delivered within 7 to 40 days or depending on arrival of the new stock. Our sales team will confirm the approximate date of arrival and delivery when confirming your order. Pre-order purchases require a 25% upfront payment which is non refundable in case client cancel order after ordering.
SHIPPING TO RODRIGUES: Some products can be shipped by air to Rodrigues. To confirm shipping eligibility please contact us on Facebook or by email at email@example.com first before you order. Once you have your shipping fee communicated to you, choose Local Pickup when ordering. We will then send you a separate invoice for Air Shipping to do shipping payment.
STOCK: Product delivery depends on availability of stock. In the rare event of stock being depleted after ordering, we will inform you about it and recommend other products at around the same price or issue a refund.
PAYMENT: You can pay using either Internet banking, JUICE by MCB, MyT Money, Internet Banking, or Pay on Delivery (Cash and Debit Card).
CREDIT FACILITIES: Credit facility is available via Rogers Capital subject to approval.
PHOTOS: Images are contractual and are based on photos provided by our suppliers catalog. Some models may look different.
PRE-DELIVERY INSPECTION: To provide a safe and reliable service to our customers, some fragile products may be opened and inspected by Siloy.mu at supplier’s warehouse before delivery to make sure that the product is not damaged.
DELIVERY INSPECTION: Upon delivery, we will open and verify the product in front of you to make sure there is no physical damage to the product.
WARRANTY: Warranty of each product is offered by the product’s/brand authorized service center in Mauritius.